Cancellation policy

Subscription & Cancellation Policy (English)

Some of the products in our store may be sold as subscriptions, pre-orders, or try-before-you-buy. This policy outlines how to change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you will be charged for each of these deliveries unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription, you can cancel it at any time. You can manage or cancel your subscription through the link provided in your order confirmation email. For details on returns and refunds, please refer to our Return Policy.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining amount at a later date.

You can cancel a partially paid pre-order that has not yet shipped. If the order has already shipped, it cannot be canceled, but you may request a full or partial refund. For more information on returns and refunds, please see our Return Policy.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a certain period to decide if you want to keep the item. If the item is not returned by the end of this period, your payment method will be charged for the full amount.